Firefox Account: bad design, bad user experience
Contents
Bad email design
I decided I’d sign up for a Firefox account. After setting up a unique email for the account and giving it my details, I was greeted with a dialogue asking me to enter in a validation code snet by email.
The code expired in five minutes.
This is terrible design, because there is no guarantee any given peice of email can be delivered and read within five minutes. For example, as an anti-spam measure my email provider implements graylisting. For previously unseen senders it soft-rejects the initial connection, asking the sender to retry in a few minutes. Properly implemeted mail programs will wait and re-send; spammers are unlikely to do so.
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